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Student Help Resources

Need Technical Support?


(Toll Free: 1-844-721-7687)

Student Guide to Online Learning

This interactive guide will help you prepare for online learning at UVic. Get comfortable with what to expect, check out tips for learning online, get started with online tools, and know where to find help. Self-Register and the site will appear in “My Courses” on Brightspace.

Your UVic Learning Technologies

These self-paced online modules will help you get started with the basics for Brightspace, Zoom, Microsoft Teams and more. Explore common features you may use in your coursesand know where to get help. This site will appear in “My Courses” on Brightspace.

Integrity Matters

These self-paced modules will help you gain knowledge and understanding of academic integrity through interactive scenarios. Self-Register and the site will appear in “My Courses” on Brightspace. 

Brightspace Web Resources


Contact the Computer Help Desk for technical help


Telephone: 250-721-7687 (Toll Free: 1-844-721-7687)

  • Monday to Friday, 8:00 a.m. to 11:00 p.m.
  • Weekends, 10:00 a.m. to 10:00 p.m.
  • Stat holidays, 10:00 a.m. to 6:00 p.m.

Connect with a Learning Strategist

The Learning Strategies Program is a new free service open to all UVic students (undergraduates, graduates, international, Indigenous) who wish to maximize their academic performance and educational outcomes. Meet with a Learning Strategist to discuss your needs.

  • Monday to Friday, 8am-5:30pm
  • Sunday,  10am-2pm

Attend a Student Workshop

LTSI offers a variety of student-led workshops on online learning and technologies.

  • Get Set Up for Online Learning Success (beginning of term)
  • Participating in Online Discussions
  • Microsoft Teams & Online Collaboration
  • Conducting and Preparing for Online Presentation
  • Preparing Video Assignments and Presentations with Echo360
  • Preparing for Online Exams (middle to end of term)

Workshops run on Tuesdays, Wednesdays and Thursdays from 12-1pm.

Learn Anywhere is your online student portal. UVic has support areas and online tools that you can access wherever you are. This site offers a central starting point for information about resources and services that are available remotely and on campus.

You can access Learn Anywhere right from within Brightspace to keep connected with the latest news. 

Frequently Asked Questions

About this page

This page was last updated:

September 3, 2020

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and W̱SÁNEĆ Peoples whose historical relationships with the land continue to this day.

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